Services That Create Moments
These services are crafted to turn everyday interactions into strategic moments - the kind that feel good, get remembered, and drive real results.
From attention-grabbing Lumpy Mail to full customer experience audits, everything I offer is designed to spark emotion, build connection, and deliver impact.
Services
Lumpy / Moment Mail
Strategic, stand-out post that gets noticed.
Send something they won’t forget with smart messaging, creative ‘lumps’, and a whole lot of emotional impact.
Spy & Delight
Experience your brand through their eyes.
We go undercover to audit every touchpoint - from enquiry to complaint - and reveal how it really feels to buy from you.
Moment Mapping Audit
Unlock the hidden moments in your customer journey.
Get a visual map of missed opportunities and discover the small upgrades that lead to big loyalty.
Moment Spark Session
Short, sharp brilliance when you need a boost.
Book a power hour or quickfire chat to solve, spark or simplify anything from ideas to customer experience strategy.
Lumpy Mail. Moment Mail.
Send something that gets opened. And remembered.
We create clever, tactile campaigns that get your message into the hands (and hearts) of the people who matter. Whether it’s a launch, a pitch, or a loyalty boost - I help you send something worth noticing.
→ From £1,250
→ Up to 25 parcels
→ Strategy, copy, sourcing, packaging - done
Spy & Delight
Mystery Shopper
See what your customers really see.
This is mystery shopping - but smarter. I’ll go undercover as a customer (yours or your competitors’) and document everything - from first impression to follow-up, including complaints and cancellations.
→ From £495 + cost of product/service
→ Full journey audit + emotional insight
→ Optional video evidence
→ In-person upgrades available
Moment Mapping Audit
You’re missing moments - let’s fix that.
I’ll review your customer experience from start to finish, show you where the gaps are, and give you practical, clever ways to make your brand unforgettable at every stage.
→ £295 for audit
→ £495 with strategy session
→ Visual Moment Map + actionable ideas
Moment Spark Session
Quick clarity. Creative breakthroughs.
Stuck? Need ideas? Want a sounding board? Book a focused call where we’ll get straight to the point and unlock new ways to cut through and stand out.
→ From £145-£295
→ 30 or 60 mins
→ Strategy, messaging, creative - whatever you need
“I don’t know what kind of magic she uses — but we were suddenly unforgettable.”
Head of Sales, B2B Consultancy, London
15 minutes. One moment. Endless ideas.
Let’s talk about how to make your marketing unforgettable.
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