How does Moment Marketing really help??

You already care about your clients.

You already do good work.

But somewhere between your inbox, your strategy, and your to-do list… something gets lost.

The emotion.

The spark.

The moment that makes people stop and think:

“Wow… that was different.”

That’s what Moment Marketing brings back.

We help you turn ordinary business touchpoints into unforgettable experiences - the kind that spark loyalty, love, and real results.

It could be a physical surprise in the post.

A clever twist in your welcome sequence.

A wow moment in the middle of your customer journey - not just the start.

It’s not just about standing out.

It’s about being remembered, talked about, and chosen again and again.

Because in business, it’s never just a moment.

It’s the thing that makes all the difference.

Real Moments. Real Results.

You don’t need a massive budget.

You just need one brilliant moment - in the right place, at the right time.

Here are a few examples our clients have used:

“Coffee on me?”

We sent a branded coffee sachet, a mini biscuit, and a note:

“Let’s chat over coffee. I’ll follow up in 48 hours.”

It opened doors. And conversations. And 3 new client contracts.

“The surprise that sparked loyalty”

Instead of a generic welcome email, a client sent a handwritten card + small gift to every new customer.

Result? Sky-high retention. And people posting it online.

“A comeback moment”

One brand mailed past clients a “Return Ticket” — a physical card with a cheeky line:

“We’ve saved your seat. Ready to pick up where we left off?”

Reactivation rate: 40% in 10 days.

“The box that made a boardroom go silent”

A CEO wanted to impress a panel of investors. We sent them a branded box with one question inside:

“What would it take to make you remember this pitch?”

That client got funding. And the room still talks about it.

Quirky, Clever & Completely Custom

This is where the magic happens - and the mail gets lumpy.

We love a good pun. A clever quote. A twist of humour that lands just right.

Why? Because the right line, paired with the right item, sticks in people’s minds - and hearts.

Whether you’re reigniting a client relationship (like the candle), winning over a cold lead, or just showing appreciation that actually means something, we’ll help you say it in a way that gets noticed and remembered.

We match your message with a physical ‘lump’ - a gift, prop or clever prompt and wrap it in packaging that people don’t want to throw away.

And because first impressions matter, we can personalise it all:

– Your client’s name, logo or initials

– Custom and handwritten notes

– Branded packaging

– Even inside jokes or shared history, if that’s your style

Because nothing feels more seen than opening a box and spotting your name on it.

Get results like these

It only takes three simple steps

1. Spot the Moment

We help you identify the hidden opportunities in your customer journey -those small touchpoints that could be doing so much more.

2. Craft the Spark

We dream up a clever, thoughtful, on-brand moment that surprises, delights, and connects. It might be a physical item. A message. A twist. A wink.